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Desktop Support Analyst

The ideal candidate for this role will excel at explaining intricate technical information to the non-technical user. Are you a driven individual who is most productive in an active and positive environment? If so, Robert Half Technology has a Desktop Support Technician role that may be the position for you. If you are a motivated candidate with effective problem-solving abilities, this could be the job for you. This Desktop Support Analyst role is long term temporary-to-fulltime in nature and is based in the New Hyde Park, New York, area. Responsibilities - Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals - Solve computer problems, and implement appropriate action/solutions - Supply computer desktop support in accordance with established policies and procedures - Meet regularly and effectively with ticket submitters - Curate records of daily data communication transactions, issues and remedial actions taken or installation activities - Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems - Coordinate hardware repairs with the appropriate vendors If you're interested, please email me your updated resume at andrew.kim@rht.com Job Requirements - 2+ years of desktop support or other related experience - Knowledgeable when it comes to writing reports, business correspondence, user instructions, and procedure manuals - Solid understanding of Microsoft Office 365

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