Network Operations Center Technician

Robert Half is currently hiring for a 6 month contract to full time position in New Hyde Park on Long Island. If interested, please apply with your resume to foster.thomason@roberthalf.com The Data Center Analyst is responsible for delivery day-to-day infrastructure operations including monitoring and alerting, batch scheduling and processing, transmission of electronic data files, and initiating incident management activities. The Analyst also plays a role in physical data center operations and continuous improvement. Candidates MUST have shift flexibility. Job Requirements Candidates need to have experience in creating and updating incidents accordingly within the ticket tracking system with detailed incident and resolution information. Experience working on distributed systems in an operations environment is critical for being considered for this opportunity. Notifying appropriate personnel and customers (internal and external) upon issue resolution. You will categorize incidents correctly and assessing/negotiating the urgency and impact of a reported or discovered incident. Match multiple incidents and creating new problem error reports as well as matching incidents against known problems and errors. He/She will be responsible for critical customer impacting incident/outage notifications using predefined outage notification templates. Initiating and coordinating conference bridges for outages as well as being responsible for morning and evening overall system status reports as well as the proper turnover of incident tickets to the next shift.

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