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Orders and Results Systems Analyst

Overview
Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.
The Orders and Results Analyst will perform in-depth analysis of work-flows, data collection, report details, and other technical issues associated with the use of SCM software; is responsible for developing and documenting the internal procedures that will be used in conjunction with SCM applications; and will design, build, test, install and maintain those solutions.
Responsibilities
Perform analysis, design and configuration of all modules of the Sunrise application as well as any other application supported by the Sunrise team.
Define departmental/clinical requirements and translate requirements into technical specifications for configuration and/or coding of the Sunrise application.
Ability to write and perform unit, functional and integration test plans for product enhancements, upgrades, projects and maintenance changes.
Ensures all quality assurance processes are followed, including change management and testing efforts.
Maintain/update technical and support documentation based on standard operating procedures and functionality of the application to support all applications within the Sunrise department.
Create knowledge-based articles and/or documentation with other team members to improve overall team education level.
Take complete ownership for assigned tasks/projects/changes to provide regular updates on the progress to team members and identified stakeholders.
Identify, communicate and escalate issues, requirements and updates related to application functionality with other team members and software vendors.
Respond to help desk calls and work with clinical users to resolve issues.
Maintain a thorough understanding of workflow policies and procedures as it relates to the Sunrise application as well as any other application supported by the Sunrise team.
Provide assigned on-site support during go-lives and system upgrades.
Provide on-call rotation support for the all modules application of the application supported within the team.
Understanding of ADT and at least one downstream ancillary (laboratory, radiology, cardiology, etc.) interface is preferred
Allscripts is dedicated to attracting and developing a highly diverse workforce/EOE
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Qualifications
BA or BS degree in Computer Science, Healthcare of related field of study
3-5 years EMR experience in a healthcare setting.
Ability to create test scripts and perform testing in a fast paced environment.
Knowledge of Allscripts Sunrise application is a plus
Knowledge of HL7 functionality
Proven ability to effectively communicate with all levels of staff and maintain technical documentation in a clear and concise manner.
Strong communication skills with the ability to interact with clients
Support 24/7 healthcare system with varying go-live schedules.
Solid foundation of Microsoft Office
At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.
Allscripts' policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.
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